Fake Call Centre Busted in Delhi,

Gurugram- New Delhi : In a major crackdown on cyber fraud, the Gurugram Cyber Crime Police dismantled a fake call centre operating from Delhi that allegedly duped unsuspecting victims by impersonating a leading e-commerce platform and a well-known hypermarket chain. Five individuals have been arrested in connection with the racket, officials said on Wednesday.

According to investigators, the accused used social media platforms to lure victims by posting fraudulent advertisements in the names of reputed online shopping and retail brands. The fraudsters then contacted potential victims under the pretext of account verification, online shopping offers, cashback schemes, and promotional benefits.

Police revealed that the accused sent malicious APK files and fake payment links to victims’ mobile phones. Once the recipients clicked on these links or installed the applications, the cybercriminals gained unauthorized access to their devices, enabling them to steal sensitive banking information and conduct fraudulent financial transactions.

The operation came to light after a resident lodged a complaint with the Cyber Crime Police Station in Manesar on Monday. The complainant reported losing Rs 56,650 after clicking on a payment link sent by fraudsters posing as representatives of a trusted platform.

Following the complaint, the cyber police registered a case and launched a detailed investigation. Through technical surveillance and digital analysis, investigators traced the operation to a location in New Ashok Nagar, Delhi.

Acting swiftly, a police team conducted a raid on Tuesday and successfully apprehended five suspects allegedly involved in running the fraudulent call centre.

The arrested individuals have been identified as:

• Raj Kumar (27), Bihar
• Karan (19), Bihar
• Sonu (24), Bihar
• Prashant Kumar (28), Uttar Pradesh
• Akhil Ahmad (28), Uttar Pradesh

During the raid, police seized 18 mobile phones and one tablet, which are believed to have been used in carrying out the cyber fraud operations.

Investigators suspect that the accused may be linked to multiple cybercrime cases across different states. The seized electronic devices are currently being subjected to forensic examination to uncover further evidence and identify additional victims.

A police spokesperson stated that the gang primarily targeted individuals through social media advertisements and deceptive messages designed to appear legitimate. The fraudsters exploited the growing popularity of online shopping and digital payments to gain the trust of users before stealing their financial information.

Authorities have urged citizens to remain vigilant while interacting with online advertisements, payment links, and mobile applications received from unknown sources. Users have been advised to verify the authenticity of websites and apps before making transactions or sharing personal information.

Further interrogation of the accused is underway, and investigators are working to determine the full extent of the fraud network and its possible connections to other cybercrime syndicates operating across the country.

Cybercrime officials reiterated that victims of online fraud should immediately report incidents through the national cybercrime helpline 1930 or the National Cyber Crime Reporting Portal to facilitate timely action and recovery efforts.