Jaipur Police Bust Fake Call Centre Running E-Mitra ID Scam, Nine Arrested

Jaipur-New Delhi : In a major crackdown on cyber fraud, the Jaipur Police Commissionerate on Tuesday busted a fake call centre operating from Jagatpura that allegedly duped people on the pretext of providing E-Mitra retailer IDs. Nine accused, including four men and five women, were arrested during the operation, while a juvenile was detained and sent to a child observation home.

Police officials suspect that confidential data of applicants seeking E-Mitra retailer IDs may have been leaked or illegally accessed from the Department of Information Technology (DoIT). Authorities said a detailed investigation into the possible data breach would begin after the arrest of the alleged mastermind, who is currently absconding.

Joint Operation by Cyber and Local Police

The raid was jointly conducted by the Jaipur Police Commissionerate’s special team, Ramnagariya police station and cyber police officials. During the operation, police seized eight laptops, nine mobile phones, six laptop chargers and a vehicle allegedly used in carrying out the fraud.

Special Commissioner of Police Om Prakash said the racket was being operated from ABS Plaza near the 7 Number Bus Stand in Jagatpura.

“We received intelligence inputs regarding a cyber fraud network functioning in the name of issuing E-Mitra retailer IDs. During the raid, several individuals were found making calls using laptops and mobile phones to target applicants,” he said.

Fake Portal Used to Trap Applicants

According to investigators, the accused had created a fake online portal that closely resembled genuine government-related services. The gang allegedly contacted individuals interested in obtaining E-Mitra retailerships and convinced them to register through their platform.

Victims were reportedly asked to transfer money through QR codes and UPI payments in exchange for retailer IDs. However, the IDs issued by the accused were either fake, inactive, or incapable of providing legitimate E-Mitra services.

Police said the gang allegedly charged applicants anywhere between Rs 5,000 and Rs 40,000 depending on the type of retailership package offered.

Data Leak Angle Under Scanner

Investigators stated that the accused specifically targeted genuine applicants who had actually applied for E-Mitra retailer IDs, raising serious concerns about unauthorized access to sensitive applicant data.

Officials suspect that confidential information may have been leaked from the Department of Information Technology or accessed illegally through internal channels. Police believe the arrested individuals were part of a larger organized cyber fraud network operating with technical and financial support from the absconding mastermind.

Arrested Accused Identified

The arrested accused have been identified as Ajay Singh, Indrajeet Singh, Shubham Yogi, Dilkhush Gurjar, Sonia Dwivedi, Neha Singh, Kanchan Mahawar, Ritu Singh and Shalu Rawat.

The four male accused were remanded to police custody till May 29 for further interrogation, while the five women accused were sent to judicial custody. Police are also examining the role of the juvenile detained during the operation.

Cyber Fraud Through Fake Government Services on the Rise

Officials said the case reflects the growing trend of cyber criminals exploiting public trust in government schemes and digital services. Fraudsters increasingly use fake websites, call centres and social media promotions to target unemployed youth and small business aspirants seeking government-authorized services.

Police officials urged citizens to verify the authenticity of any online portal before making payments for government registrations, licenses or retailer IDs. People were also advised not to share OTPs, personal details or make UPI payments to unverified individuals or agencies.

Investigation Continues

Police teams are now tracking the financial transactions linked to the racket and identifying additional victims who may have been cheated across Rajasthan and other states. Authorities are also working to trace the absconding mastermind believed to be operating the entire network.

Officials stated that more arrests and major revelations are expected in the coming days as the investigation progresses into what appears to be a well-organized cyber fraud syndicate.